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| Frequently Asked Questions: |
Affiliate Questions:
1. What is an Affiliate Program?
| An Affiliate Program allows you to place links to our website from your website. Visitors to your site will have the opportunity to view our site and to buy products. If a product is purchased through a link on your web site, we will pay you a commission. The more you sell, the higher the commission will be. |
2. What are the benefits of joining the TVsDepot Affiliate Program?
| There are many reasons why you should become an affiliate. By becoming an Affiliate, you will make money by simply advertising our website. Plus, it is free! There are no fees, and we handle the customer’s order and payments. A check will be mailed to you for each order placed. |
3. What does it cost to become an Affiliate?
| Absolutely nothing! It is free to join our Affiliate Program. There are no charges or hidden fees. Also, you do not need to be pressured to make sales. There are no minimum sales requirements. |
4. Does my website have to be a US website to become an Affiliate?
| No. Affiliates are welcome from anywhere in the world, but customers must pay in US dollars. We do not accept international credit cards and currently only ship to the US. All commission checks are written out to our Affiliates in US dollars. |
5. How can I sign up to become an Affiliate?
| To become an affiliate, all you have to do is complete our Online Application. After your application is submitted, we will send you an email with information on how to get started. |
6. Am I eligible to become a TVsDepot Affiliate?
| Almost all sites will qualify for acceptance into the program. Applications may be filled out by anyone who views our website, but we may refuse membership to a site or revoke a site's membership at any time if we feel that it contains material not suitable for TVsDepot customers. |
7. Can I increase traffic to my website by becoming an Affiliate?
| The Affiliate Program does not mean that traffic to your website will increase, but it will enhance your site with content, so your users may return more often. |
8. How do I link to your website?
| Through Commission Junction, we have created banners and links that you can use on your website to link up to our homepage or specific products that we carry. |
9. How often should links to your website be updated?
| We urge you to update links to our website on a regular basis. With pricing and availability always changing, it is important that you are advertising current information. Also, we are constantly adding new products to our website, and there may be new links that fit the interests of your visitors. |
10. How much can I earn through the TVsDepot Affiliate Program?
| How much you earn depends on how the flow of traffic to your website is and how our products fit in with the material. Earning possibilities are endless, since it is based on the amount of sales we receive through your website. |
11. How do you know if an order was placed from the link on my site?
| All links from your site to our site contain a reference tag, so every time a user purchases something coming from your website, we know to credit you. |
12. What if I need to contact TVsDepot?
Customer Support:
1. How do I find the warranty for the my product?
| The manufacturer warranty for most products is located with all other documentation in the box. Please note that some items may be parallel imports and do not include USA warranty. |
2. Where is my order?
| You may check the status of your order by logging into your TVsDepot.com account. You should allow 24-72 hours for credit card verification before checking the status of your order. If a tracking number has been sent to you via e-mail, you may begin tracking your package at the shipping company's web page. |
3. How do I track my package?
| If you would like to track your order or an item from your order, please log in to your TVsDepot account with your eMail Address and Password. You may track any item that has entered the shipping process and has been shipped out. |
4. Can I Cancel my order?
You may cancel your entire order or specific items from the order anytime before your item is charged and ships. If your order has already entered the shipment process, we might not be able to cancel it. Shipping and Handling charges are non-refundable. Some items may be subject to a minimum restocking fee of 15%. All cancellations must be through a live customer service represtation. E-mail cancellations will be considered invalid.
It is the policy of TVsDepot that orders for any items considered as SPECIAL ORDER ITEMS, such as custom screens, projectors, speaker systems, professional broadcast supplies, professional security items, professional DJ equipment, etc. are not available for refund, exchange or cancellation. Should any Special Order Item be received in defective condition, then that item will be repaired or exchanged by the manufacturer as permitted by the manufacturer and any warranty issued by the manufacturer. There are absolutely no exceptions to this policy.
For order cancellations, Call our Customer Service Department at 1-800-337-0740. |
5. What does it mean if my item is on backorder?
| If a product that you are interested in purchasing is currently not in stock, we will notify you via e-mail that it is on back order and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order. Because of the great deals we offer, many of our products sell out very quickly. We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand, particularly since thousands of people visit our online store every day. |
6. What do I do if my product comes damaged?
If your product is damaged during the shipping process, do not hesitate to refuse the package. The item will be sent back to our warehouse and we will credit your order. If you notice the damage after the item has been received, please contact us our Customer Service and the Carrier within 48 hours of receipt for a damage claim. Due to carrier policy compliance, any damage or loss must be reported immediately to both our Customer Service & the Carrier. After this time, it will be the customer's responsibility to file the damage/loss claim. If the item becomes damaged after the Return Policy, please contact the manufacturer directly. TVsDepot.com will not be responsible for any damages after the 48 hour policy has elapsed.
To Submit a Damage Claim, please fill out a damage claim online or contact our Customer Service Department at 1-800-337-0740. |
7. My order has been shipped, but I never received it. What should I do?
If your order has already been shipped and the expected delivery time has passed, but you did not receive it or an item is missing from it, please contact us immediately in order to Submit a Claim. Please refer to the Expected Delivery Times below.
Ground - 14 business days after ship date
Three day Delivery - 7 business days after ship date
Two Day Delivery - 5 business days after ship date
Next Day Delivery - 3 business days after ship date
Next Day Priority - 2 business days after ship date
Truck Delivery - 14 business days after ship date
Private Trucking - 21 business days after ship date
To Submit a Lost Package Claim, file a claim on line or call our Customer Service Department at 1-800-337-0740. |
8. What happens if my product gets damaged after the return policy?
| If your product gets damaged after the return policy, you must contact the manufacturer for assistance. TVsDepot.com offers extended service warranties on most of our products as a way to ensure your satisfaction. |
9. I think I placed a duplicate order, what should I do?
If you think you placed a duplicate order, no need to worry. Our system checks for duplicate orders and cancels one order automatically. If you would like to be sure, please contact our Customer Service Department and they will assist you on this matter.
To Contact our Customer Service Department, call 1-800-337-0740. |
10. How can I get Technical Support on items that I have purchased?
| Unfortunately, TVsDepot.com does not offer any technical support on items that have been purchased. Please contact the manufacturer directly for any technical assistance required. |
11. I am not receiving e-mails sent by your company, why is that?
| If you have tried to email us in the past but you're not receiving a response from us, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. You may also contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you. |
12. My package was shipped back, now what happens?
| A credit will be placed back onto your account for any returned merchandise that is not opened or damaged. If you paid by check or money order, a check will be sent to you by mail for any returned merchandise that is not opened or damaged. If you are returning your package because of any damages, once it is received by the TVsDepot RMA Department, a new item will be shipped out to you. |
13. How long does it take before my credit appears on my card?
It takes us approximately two business days to process a credit back to your credit card account and 7 business days for it to appear on your statement. After TVsDepot.com issues the credit, the rest of the process is out of our ability to speed up. At this point, merchant services and your Bank determine how long before the credit posts in your account. This is normally 7-14 business days.
This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchant’s bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant. |
14. How can I obtain a copy of a rebate form?
| You can either download a copy of the rebate from our website or you can download any rebate from the manufacturer's website directly. |
15. How can I contact TVsDepot for any of my needs?
There are many ways for you to contact us at TVsDepot.com, including via phone, e-mail, web form, fax or mail.
To Contact Us By Phone:
For Customer Service, call 1-800-337-0740
For the Sales Department, call 1-800-337-1256
To Contact Us By E-mail:
For Customer Service questions, use customerservice@tvsdepot.com
For Sales Questions, use sales@tvsdepot.com
For Billing Questions, use billing@tvsdepot.com
To Contact Us By Web Form:
To fill out a web form, log in to your account and choose the web form option.
To Contact Us Via Fax:
Fax your inquiry to 1-347-402-1276.
To Contact Us By Mail:
TVsDepot.com
1421 Sheepshead Bay Road Suite# 220
Brooklyn, NY 11235 |
16. How can I get a Credit Card Authorization form in order to expedite my order?
To get a copy of our Credit Card Authorization form, please follow this link:
www.tvsdepot.com/ccauth.doc
Remember to fax it back to 1-347-402-1276. |
17. My order qualified for a free promotional item. When should I expect it?
| Promotional items do not ship out with your main order, nor do they show up on the same receipt. All promotional items will be shipped out approximately two weeks after your original order has shipped. Customer will be responsible for Shipping and Handling of the promotional item. Please note that all promotional items are while supplies last. |
Delivery Information:
1. Do you ship to Alaska and Hawaii?
| Yes, TVsDepot.com ships to Alaska(AK), Hawaii(HI), Guam(GU) and Puerto Rico(PR). Only Overnight Shipping is available in these regions. Shipping charges for these regions will be determined by the weight and size of the package. |
2. Do you ship Internationally?
| We currently only ship outside of the US to Guam and Puerto Rico. We only accept wire transfers on all international orders. International credit cards are not accepted. |
3. Do you ship to APO's or P.O. Boxes?
| Yes, we do ship to APO's and P.O. Boxes via United States Postal Services. Some items may not be available for shipment to APO's or P.O. Boxes. If you choose to ship to a P.O. Box or APO, a shipping charge dependent on the size and weight of the box will be negotiated with you via phone by our Sales Department. |
4. How long will it take for my Large Appliance to arrive?
Normal Delivery Time For Large Appliances is 2-3 Weeks.
Professional Appliances and all special order Appliances may require longer.
Remote Destinations way require extra time, sometimes up to 1 week. |
Extended Warranty Information:
1. Why should I purchase an extended warranty with my appliance?
An extended warranty is a great idea when purchasing any large home appliance. Most common defects occur after the manufacturer's warranty has expired. With this extended warranty, offered by Repair Tech, you can prolong the life of your appliance without any excess pocket expenses. In-home Service is available for all over-sized appliances, so you won't have to worry about shipping your product to a service center.
If you are interested in an extended warranty for your appliance, contact our Sales Department at 1-800-337-1256.
If you would like a more detailed description of the warranty, feel free to contact Repair Tech at 1-888-814-8324, or visit their website at www.repairtechinc.com |
2. What should I do if my product breaks or gets damaged?
| If you are still covered by your manufacturer's warranty, you should contact the manufacturer directly for assistance. If you are in your extended warranty period, contact Repair Tech at 1-888-814-8324. |
3. Who can I contact if I am having problems with my product?
| If you are still covered under your manufacturer's warranty, please contact the manufacturer for assistance. If you are in your extended warranty period, please contact Repair Tech at 1-888-814-8324. |
4. Can I cancel my warranty once it has been purchased?
| Unfortunately, once a warranty has been purchased, there is no way of cancelling it. Most of our warranties, however, are transferrable, so you may sell them at any point during your coverage. Please contact Repair Tech at 1-888-814-8324 if you wish to transfer your warranty to another product or owner. |
5. Can I extend my warranty after the extended warranty period?
| Yes, if you would like to get another extended warranty for your product, contact our Sales Department at 1-800-337-1256 up to 90 days before your extended warranty ends. |
General:
1. Where is TVsDepot located?
| The Company is located in Brooklyn, NY |
2. About the Company
TVsDepot.com - This Online Appliance Showcase is your premiere source for all major brands of appliances. Originally a single retail establishment in Brooklyn, New York, TVsDepot.com prides itself with over 21 years of retail knowledge and experience. TVsDepot.com offers the consumer a wide variety of high-quality appliances to choose from. Our commitment to customer service has established us as one of the leading authorized dealers in the industry. We are geared to delivering our customers the best products and service available. Currently, we are not authorized dealers of Canon products.
TVsDepot.com's offices are located in Brooklyn, New York. TVsDepot.com has direct access to millions of dollars of inventory already available within our state-of-the-art warehouse and ready to ship as orders are received. TVsDepot hopes to bring a great shopping experience over the Internet to the whole the World! |
Order Information:
1. What Payment Methods do you accept?
TVsDepot.com accepts Visa, MasterCard, American Express, Discover, Government credit cards, Purchase Orders, Wire Transfers, Checks and money orders. Please read below for details regarding each form of payment.
Credit Card
We accept Visa, MasterCard, American Express, Discover, and Government credit cards.
Please be sure to provide the exact billing address and telephone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. We never bill for credit card service fees. TVsDepot.com is currently unable to process any credit cards that are issued or billed outside of the United States. Please allow 24-72 hours for order processing.
Please note, if you are shipping to an address that is different from the billing address. Please use the 800 # on the back of your credit card, to call the issuing bank and have them add the shipping address as an alternate address.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TVsDepot.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. TVsDepot.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. Also, the customer should contact the bank verifying that a large charge will be made to the card for any orders over $1000. We may require additional verifications or information before accepting any order. TVsDepot.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by TVsDepot.com.
We will immediately begin reviewing your order. Your order will not be shipped until your payment is verified. In some cases, this may delay shipping.
Please note:
All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing. The charges at this point may not be final. You will receive your final statement (receipt) with the arrival of your package. Some Products and prices maybe after mail in rebates or instant rebates, you will be notified via phone of any changes to your order.
Wire Transfers
We accept wire transfers as payment for most products. There will be a $25 Fee added to your total for all wire transfer payments.
Purchase orders
We accept Government/Education, and leading private companies (will be subject to credit approval.)
Checks/Money Orders
We accept personal checks, company checks, cashier's checks and money orders for most products.
Simply place an online order, then mail your check or money order with a printed copy of your order confirmation page to:
TVsDepot.com
1421 Sheepshead Bay Road Suite# 220
Brooklyn, NY 11235
Please write your order number on the check.
We process your order after we receive your money order or cashier's check.
For personal and company checks, we process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time payment is received and funds clear.
Miscellaneous Payment Details
Since we don't think you should pay for your order until it is actually on its way, TVsDepot.com will not bill you until your products, including backordered or preordered items, Special items and packaged deals are actually shipped. If items in your order ship at different times, we will bill for the price of the product that shipped, as well as a percentage of shipping and tax. For more information, please view your detailed billing summary for your order.
You can be confident that your personal and account information is secure at TVsDepot.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.
We are unable to bill to credit cards or accept any form of payment from any country besides the United States through this web site.
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2. How do I place an order?
In order to place an order, you may use the online shopping cart or you can contact our Sales Department to place a phone order.
To Contact our Sales Department, please call 1-800-337-1256. |
3. How do I add items to my shopping cart?
| In order to add items to your shopping cart, you simply press the Add to Cart button located under the item price. In order to continue with the checkout process, you click the Secure Checkout button and fill in the requested information. |
4. How do I remove items from my shopping cart?
| In order to remove an item from your shopping cart, you simply click the remove button located beneath the quantity. This will remove all numbers of quantities from your shopping cart. In order to change just the quantity of an item that you wish to order, change the number in the Qty Field and click the Update Quantity button. |
5. Will I be charged a Sales Tax?
| If required by law, TVsDepot.com will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the State of New York. |
6. Is your web site secure?
| You can be confident that your personal and account information is secure at TVsDepot.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information. |
7. What is your Privacy Policy?
8. Why do you need to verify my shipping address?
| In order to prevent fraudulent purchases, all debit/credit card purchases must go through a verification process. This process may take up to 72 hours from the time of purchase. This process allows us to verify that the product is being purchased by the customer placing the order. |
9. Why do I need to add an alternate shipping address if I want my package shipped elsewhere?
| In order to provide our customers with the highest security possible, we ask that all alternate shipping addresses be added to the credit card so that it may be verified. By doing so, we will eliminate the possibility of a fraudulent charge being placed on the card. In order to add the alternate shipping address, please call the 800 # on the back of the card and request the address to be added to your file. |
10. Are the products you sell brand new and factory sealed?
All products sold are brand new and factory sealed, unless otherwise stated. All Brand New Factory Sealed merchandise comes with a full manufacturer's warranty, or an equivalent to the manufacturer's warranty. Products that state they come with a USA warranty may not be a Manufacturer's warranty, but will cover the product in the same manner.
Any merchandise that is listed as refurbished has been serviced by the manufacturer and is clearly stated as so on the Website. Refurbished items carry a 30 day warranty with the manufacturer.
Pricing and availability are subject to change without notice. TVsDepot.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and TVsDepot.com is not responsible for any errors contained therein. Prices are for mail order only. Please call our toll free number for retail pricing. Some items may be parallel imports models and do not include USA warranty. |
11. Do you offer any special deals for volume purchases?
Yes, TVsDepot.com will offer special discounts for any corporate accounts, building developers, drop-shippers or wholesalesman who make volume purchases.
If you fall into one of these categories and are interested in making a large purchase, please contact our Sales Department at 1-800-337-1256 to place your order. |
Product Information:
1. How do I find a product?
There are many ways for you to find a product at TVsDepot.com. You may enter search criteria at the top of the page. If you are not sure what you are looking for, you may browse through our products by brand, price or Category.
Buying appliances may sometimes be confusing, but do not worry. Our professional sales staff is happy to answer any questions you may have and help you to make the right decision. |
2. Do you provide installation of products?
| Yes, TVsDepot.com can provide installation on most products. A small fee will be added to your order for installation charges. |
3. Are your products covered under Manufacturer Warranty?
| All Brand New USA Models are covered under the Manufacturer's Warranty, which is usually 1 year on most products. If you would like an extended warranty to protect your items past the Manufacturer's Warranty, please speak to a Sales Associate at 1-800-337-1256. |
4. Why should I purchase a Digital Television?
| Televisions, VCR's, DVD Players, DVD Recorders, DVD/VCR Combos and TV combos containing an analog broadcast tuner will require a converter box after February 17, 2009 to receive over-the-air broadcasts with an antenna because of the U.S.'s transition to digital broadcasting. Analog-only TVs should continue to work as before with cable and satellite TV services, gaming consoles, VCRs, DVD players, and similar products. For more information, call the Federal Communications Commission at 1-888-225-5322 (TTY: 1-888-835-5322), or visit the commission's digital-television Web site at: htttp://www.dtv.gov. |
Return Policy:
1. What is your return policy?
Return Policy - Customer Satisfaction
Our goal is to ensure that our customers are 100% satisfied. That is why we offer a 10 Day return policy that ensures confidence when you order from us. Below is our return policy. If you have any questions, please call our Customer Service Department at 800-337-1547 Monday through Thursday between 10:00 AM and 8:00 PM and Friday between 10:00 AM and 6:00 PM . Please note that no items can be returned without a valid return merchandise authorization number (RMA).
Please note it is important that you measure the area for your appliance carefully. Sometimes it is a good idea to check multiple times. Most returns are because the product does not fit in the space allocated for it. It is equally important (especially when you purchase an air conditioner) that you check your voltage. If you have any questions or concerns about this please call a product expert at 800-337-1788 before your order.
Damaged Shipments
All of our shipments are 100% insured. It is important that you inspect the product thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for the shipping charges and filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 800-337-1547 and we will issue a RMA number. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.
Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you get an item that is defective upon delivery that is not due to shipping damages please contact customer support at 800-337-1547 within 24 hours of receipt. If your item is defective after the first use please contact the manufacturer directly.
Product Does Not Meet Your Needs
Please pay close attention to all product specifications and measure the product area before you order. It is important that you understand which product meets your needs and that is why our sales staff is comprised of appliance experts that are able to guide you through your purchase. If you have any questions while you are searching for a product, call 800-337-1788 to speak to a product expert.
If you get your merchandise and it does not meet your needs please call our customer service department at 800-337-1547 within 24 hours of receipt. Please remember that shipping and handling charges are not refundable and all returns are subject to a 15% restocking fee. Although shipping is viewed as free on the website for most items, all orders that are refused or called back will still incur a shipping charge that will be determined by the actual cost of shipping. We do not accept any returns on air conditioners or special order merchandise. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition you received them. Any product that has been installed or an attempt has been made to install it can not be returned.
General Return Notes and Policies
Any returned package that was opened will be charged a 15% restocking fee.
Home Theater Systems may not be returned under any circumstance. If your Home Theater arrives defective, please contact the manufacturer for assistance and/or repair.
Shipments that are refused without authorization, or that are returned to us because the address was invalid are subject to a restocking fee of 15% plus applicable shipping and handling fees.
We do not accept any returns unless you have a RMA number.
You must contact us within 24 hours of receiving your merchandise if your product is damaged or it does not meet your needs.
After you accept your merchandise you are responsible for shipping charges and all damage claims.
TVsDepot.com reserves the right to refuse all returns.
All returns are subject to a 15% restocking fee. If you return the product for store credit, then the restocking fee will be waived. Your store credit will equal the full amount of the product returned less the shipping. For items that are listed as free shipping, you will still be credited less the actual cost of shipping of the item.
TVsDepot.com will not accept any returns that are not in brand new re-sellable condition packed in the manufacturer's box complete will all packing material, product literature, and blank warranty cards.
Shipping and Handling charges are not refundable.
We do not accept returns on air conditioners, cables, memory cards, items with hard drives, specially ordered products and items ordered due to customer error. Please make sure you read all specifications closely and call us with any questions or concerns before you place your order.
For any product that is not covered under our return policy, please contact the Manufacturer Directly.
Camera accesories incuding memory cards are non-returnable.
Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation, blank warranty cards and all supplied accessories. Some items, such as Projector lamps, may not be returned at all. Please call the manufacturer for these items. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please do not mark the original manufacturer’s box with any writing. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. TVsDepot.com is not responsible for lost or damaged packages. The customer is responsible for the return shipping to our warehouse. In the case of a defective exchange, TVsDepot.com will provide and pay for the outbound shipping for replaced merchandise. Merchandise that ships via truck cannot be returned for refund or exchange, nor can these orders be cancelled or refused once shipped. (We may refuse your return or charge for return shipping).
Return Shipping:
Customer is responsible for the return shipping to our warehouse. In the case of a defective exchange, TVsDepot will provide and pay for the outbound shipping for replaced merchandise. Returned merchandise must arrive no later than 10 days after issuance of a Return Authorization Number. |
2. Do I need an RMA number in order to return a product?
| Yes, you must obtain a Return Merchandise Authorization (RMA) number within the applicable Return period. TVsDepot.com will not accept returns without a valid RMA number. Once issued, RMA numbers are valid for 10 days, within which TVsDepot.com must receive the returned products. RMA numbers will not be extended or reissued. The Customer should prominently display the RMA number on the shipping label of boxes containing the returned product. |
3. What is an RMA number?
| RMA means Returned Merchandise Authorization. An alphanumeric identifier used by hardware manufacturers that indicates a user has been authorized by a company representative to return a product to the manufacturer for repair or refund. An RMA is similar to a tracking number in that it identifies a transaction, and both parties can get information on the progress of the transaction by using the RMA. |
4. How do I receive an RMA number?
In order to receive an RMA number, you must log in to your account and fill out the request for an RMA number. For returns that fall within the company return policy, a printable RMA form will be available to you. If your order is no longer covered by the company return policy, an RMA form will not be available to you. If your product gets damaged after the return policy, please contact the Manufacturer directly.
NOTE: Some products are non-returnable and will not be eligible for an RMA number. Please refer to the Customer Return Policy for more information. RMA Numbers must be requested within 14 days of receipt of the product. |
5. How do I return my product?
In order to return your product, you must first meet all Return Criteria. The return criteria is as follows:
The product must be returned in the Original packaging (manufacturer's box, Styrofoam, plastic bags, unopened, on registered warranties, etc.)
The Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
A valid Return Merchandise Authorization (RMA) number
Home Theater Systems and televisions are not returnable for credit or exchange.
If all criteria is met, you may ship your product back to us as follows:
TVsDepot.com
C/O RMA Department # (Place RMA number Here)
1421 Sheepshead Bay Road Suite# 220
Brooklyn, NY 11235
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6. What should I do if my Product is defective upon receipt?
| All defective products will be handled by the manufacturer under the terms of their product warranty. TVsDepot will not replace or exchange defective products that fall under the manufacturer's warranty coverage. Refer to the owner's manual for instructions on how to contact the manufacturer regarding product defects. |
Shipping Policy:
1. When can I expect delivery of my order?
You can expect most packages to be delivered to their destination within 5-10 business days from the ship date.
- Most items normally leave our warehouse within 1-3 business days after you place your order.
- Large size, Custom, or Special Ordered items normally leave our warehouse within 3-10 business days.
- As soon as your order ships, we will e-mail you shipping details.
- If you check your order status before receiving that e-mail, you will see that the order is "In Progress".
- Certain larger items may take up to 1-4 weeks for delivery. Due to Trucking Company time and availability
- Items being delivered to Alaska, Hawaii, and U.S. Territories may take 4-6 weeks from the ship date to complete delivery.
- Items shipped to APO/FPO destinations will normally be delivered to the APO/FPO address within 1-2 weeks from the ship date. Final delivery of those items will be subject to the terms and conditions of APO/FPO services.
- For information on shipping times for large items and items requiring special handling, please see our.
- Policies and Delivery Methods vary, depending on the item being shipped. |
2. When can I expect delivery of Large Furniture?
These products are normally delivered within 1-6 weeks from the day you place your order.
- Our delivery company will call you to set up a delivery appointment approximately 24-48 hours in advance. The available delivery timeframes will vary, depending on each delivery company’s schedule.
- Unless otherwise stated in the product description, delivery of larger products only includes carrying the merchandise to the nearest ground-level entrance of your home or residence. (Excluding apartments or unusual driveways. Extra fees will apply as outlined below.)
- If you want the merchandise carried into your home, or into a specific bedroom, an extra fee will apply. This fee will be negotiated with, and paid directly to the driver making the delivery. These extra delivery options are not available in all areas.
- When this product is delivered, make sure to carefully inspect it for any damage or defects.
- If you do notice any damage or defects, you must note them on the shipping receipt and refuse the delivery. If this does occur, please notify TVsDepot.com immediately so we can quickly resolve the issue for you.
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3. How much does it cost to ship my order?
Standard Shipping on most orders to the lower 48 states of America is only $19.95.
- We can also ship certain items to APO/FPO destinations for the same $29.95 shipping rate.
- Orders shipped to Alaska, Hawaii, Puerto Rico and The Virgin Islands will be charged additional shipping fees based on destination, size and weight.
- Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii and Alaska.
- Promotional shipping offers (such as free or $1 shipping) do not apply to orders shipped to Alaska, Hawaii, Puerto Rico and The Virgin Islands, or media items.
-Oversized products such as printers, scanners, DVD players, Receivers, TV's and VCR's may be subject to additional shipping and insurance fees. |
4. How much will it cost to ship my Large Items?
- For Large items we offer Trucking Delivery.
- Additional fees will apply to the following circumstances:
Redelivery:
- If you are not home at your agreed upon delivery time or ask the carrier to come back at a later time, you will be charged a $75 - $150 fee for re-delivery.
- Our carrier will contact you to arrange an appointment to deliver your order. - If you are not home at this agreed upon delivery time or if you tell the carrier to come back at a later time (for any reason), you may be charged a $75 - $150 fee for re-delivery. - The decision to schedule and attempt a re-delivery will be made solely at the carriers discretion. - If appointments are missed, or if the carrier is unable to contact you to arrange an appointment, your order may be returned to one of our warehouses. In these cases, the cost of return shipping will be deducted from your refund.
Refuse Delivery - If you refuse a non-defective item, you will be charged for the return shipping costs.
- If you return, refuse, or miss your delivery appointment(s) for a non-defective/un-damaged product, you will be responsible for all return shipping costs.
- If you do not pay these costs directly to the carrier in advance, they may be deducted from your refund, after the product is returned to the appropriate warehouse.
- Freight shipments generally cost $100 - $450 dollars, depending on the product.*
Time Definite Fee:
- If you must specify an exact time outside of our agents regular delivery schedule (i.e. you absolutely need your delivered on a Saturday night between 6-9 pm), a "Time Definite" fee of up to $150 would apply. When the carrier contacts you to arrange delivery, they will do their best to work around your schedule. However, the available delivery time-slots are made solely at the carriers discretion. Some specific times or days may not be available in all areas.
Over-Sized Packages:
- Oversized products such as printers, scanners, DVD players, TV's and VCR's may be subject to additional shipping fees. |
5. How do I get a tracking number for my order?
| A tracking number will be e-mailed to you 24-48 hours after the shipment of your product(s). This is an automated process. |
6. My tracking number is not working, what should I do?
| Tracking numbers may be given before an item is actually received by the shipping company's warehouse. Please allow between 48-72 hours if a tracking number does not work right away. If this time period has passed, please contact our Customer Service Department at 1-800-337-0740, and we will track this package for you. |
7. How can I contact the Shipping Company to get information about my package?
If you have the name of the company, please refer to the phone number listed below for support:
DHL - 1-800-CALL-DHL
UPS - 1-800-PICK-UPS
SEKO - 1-800-323-1235
AIT - 1-888-456-6602
CEVA Logistics (formerly Eagle Global Logistics) - 1-800-888-4949
For Warranty Information, please contact our Warranty Provider:
Repair Tech - 1-888-814-8326
CPS - (800) 905-0443 |
Volume Purchases:
1. Does your company have a Volume Purchasing Program?
| Yes, TVsDepot.com is proud to offer the Volume Purchasing Program for those who are looking for large volumes of products that we carry. Whether you are a large company or a building developer and you are looking to update your office or furnish a new home, TVsDepot.com is the right place for you. We cater to corporations, building developers, contractors, drop-shippers, re-sellers or wholesalesman. TVsDepot.com is ready to help you for all of your large volume purchases. Contact a Sales Representative at 1-800-337-1256 for further information. |
2. What is the minimum amount that I need to buy in order to qualify for a volume purchase discount?
| The minimum amount for a purchase through the Volume Purchase Program is $3000. A discount may also be given for a purchase of 3 or more of the same item. For larger purchases, a larger discount will be given. Please contact our sales department at 1-800-337-1256 if you would like to place a Volume Purchase. |
3. How do I pay for my volume purchase?
Volume purchases may be paid for in three ways:
Wire Transfers - All wire transfers will be subject to a $25 service charge to be added to the total.
Credit Card - We accept Visa, MasterCard, American Express, Discover, and Government credit cards.
Checks - We do accept checks, however, all checks will be held a minimum of 10 days to clear.
All payments must be cleared and confirmed before your products will ship. |
4. What is your bulk return policy?
| There are no returns on Volume Purchase Orders, with the exception of damaged products which may be returned for replacement. |
5. Do you offer a Partner Program for any customer referrals?
Yes, TVsDepot.com is proud to offer its Partner Program for any Volume Purchaser who refers a customer to TVsDepot.com. For each referral given, the Partner will be given a percentage of the sale in the form of a check. There are three levels of participation in the partner program. They will be listed in details as follows.
Silver Partner
A Partner will be considered as a Silver Partner if they refer between 1 and 5 customers per month.
For any referred purchase of between $0-300, the Partner will receive $10.
For any referred purchase of between $301-1500, the Partner will receive $25.
For any referred purchase of $1501 and up, the Partner will receive $50.
Gold Partner
A Partner will be considered as a Gold Partner if they refer between 6 and 30 customers per month.
For any referred purchase, the Partner will receive 3% of the purchase.
Platinum Partner
A partner will be considered as a Platinum Partner if they refer over 30 customers per month.
For any referred purchase between $0-1000, the partner will receive 3% of the purchase.
For any referred purchase over $1000, the partner will receive 5% of the purchase.
To contact our Sales Department to become a Partner or to request additional information about the Partner Program, call 1-800-337-1256. |
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